Testimonials from 360ict Ltd Customers page 4/20

Client Name:Carmelite Chambers

Client Location:City Of London

360ict Service:Cloud & Data Centre Services

Author:B. Wattingham

Client Challenge

Alongside moving the Chambers to a Hosted Case Management System it was identified that existing infrastructure needed to be replaced.

As the client was moving their main Case Management system to a Cloud environment, we recommended that they also instigate a move to MS Office 365 so that the majority of their out of date legacy server hardware could be decommissioned and dispensed with along with making the Chambers much more portable within our DR plans.

The Solution

A full migration plan was commissioned.

We setup some 90 MS Office 365 Accounts and planned a careful migration of emails.

A complex plan had to be implemented and carefully managed to ensure that each individual’s emails were accessible at all times.

This was achieved by mirroring of accounts and intricate timing of switch over with comprehensive communication with the client as a whole and the individual Barristers to agree set live timings.

Client Result !

The Chambers as a whole were successfully moved over to full MS Office 365 Solution with huge savings in licencing and server hardware replacement costs and importantly minimal loss of email access whilst maintaining full data integrity.

Client Testimonial

“Of all the projects that 360ict have undertaken for us this was by far the most difficult due to the complexity of organising access to the Barristers systems around case loads, Court attendance and travelling to and fro.

The Project Team were not only very efficient at communicating and keeping me up to date with progress but handled the whole migration very professionally without any downtime at all.”

Client Name:Apostrophe Restaurants

Client Location:London

360ict Service:Cloud and Data Centre Services

Author:B. Wattingham

Client Challenge

The client wished to move from premised email and file sharing to a fully cloud hosted solution to cover its head office and it’s 24 restaurants around the Capital.

The Solution

After consultation, an MS Office 365 and a Sharepoint infrastructure was proposed by 360ict and accepted. A Project Manager was assigned and a complex plan to migrate all of the email and data from the premised systems in to the new Cloud environment was produced.

The plan initially replicated the Head Office infrastructure and setup a Company wide Sharepoint site which mapped the in-house network file sharing structure.

This ran alongside the premised systems for a period whilst data was uploaded and staff training was completed and then all Head Office Personnel were moved over to the new data locations as the legacy folders were closed off.

In parallel to the above all email accounts were migrated to Office 365, and in turn each shop then had to be configured with the new email ( and access to history ) as well as linking to the relevant folders of the new Sharepoint site as required.

Client Result !

The Head Office and 24 restaurants were all migrated to a full cloud solution leading to large savings in replacing infrastructure and also streamlining operations and reporting.

Client Testimonial

“The decision to move to a Cloud infrastructure was taken as we had deferred capital expenditure spend on replacing our premised infrastructure, and wanted do without an expensive equipment room in Central London.

The move and particularly the complex file sharing setup in Sharepoint was not an easy project and was made further difficult as Head Office and Restaurants required opposing views of the data layout.

The 360ict Project Team and Engineers were very committed to delivering the project and results within the timeframes.”

Client Name:Smith & Nephew

Client Location:Strand, London

360ict Service:Data Centre Services

Author:B.Wattingham

Client Challenge

The Head Office of S&N is on the Strand where the main Board are located. Their IT Services are located in York supporting the organisation throughout the UK.

It was identified by The Board that additional Disaster Recovery and Business Continuity Plans needed to be put in place for the systems in London by 360ict as the incumbent support company.

The Solution

A data centre was selected and a full replicated system was setup with real time data mirroring.

After initial testing a program of quarterly DR test scenarios was deployed whereby 360ict engineers were fully involved in creating and testing a DR situation alongside the client team.

Client Result !

The Smith and Nephew IT Manager reported back to the Board that the additional DR facility was not only in place but also regularly tested.

Client Testimonial

“The service that 360ict offer has always been exemplary and professionally executed and taking the whole DR solution and implementing it was painless.”

Client Name:Land Data

Client Location:Holborn, London

360ict Service:Cloud and Data Centre Services

Author:B. Wattingham

Client Challenge

Client was coming to end of lease on premises so needed to relocate entire business to new premises.

The Solution

As well as completely managing the relocation of the business, this juncture provided the opportunity to review the whole IT infrastructure and strategy, as the business had evolved since such decisions were last taken.

It was agreed that premised email was no longer the best option, and that 360ict’s Hosted Email and Email Filtering Service would work better.

It was also identified that business continuity was now a priority and that contingency for this was fully explored with one of our consultant support specialists and an off-site data storage solution was implemented.

Land Data moved to a Managed Email Hosting and Filtering solution and off-site encrypted data backup was implemented which provided compliance with governing body requirements with vast cost savings.

Client Result !

All systems were migrated to our data centre in time for the relocation, eliminating the need for spatial and equipment room build considerations at the new premises.

This brought the required cost savings as well as compliance as required.

Client Testimonial

“We have been able to rely on 360ict to provide us with the right advice and solutions for our business challenges. They not only provide IT support but real business support.”

Client Name:Radnes

Client Location:Croydon

360ict Service:Cloud and Data Centre Services

Author:B. Wattingham

Client Challenge

A family run Forklift Truck hire and maintenance business which needed advice and guidance to provide document storage and sharing. Client was running on standalone systems without any shared resources.

The Solution

One of 360ict’s Client Services team met with the client and discussed the options available.

A small LAN was established at the clients premises allowing all staff access to the Company’s CRM system and file sharing and a NAS backup installed for DR.

A proposal was generated and accepted and an Installation Plan put together detailing the steps to be taken for installation, data migration, configuring network shares and backup and move to cloud email.

Client utilised Goldmine CRM which was upgraded.

A fully managed Pay Per Desk Agreement was also drawn up for support post installation.

Client Result !

The team as a whole can now actively share data tomanage their customers information improving service and sales.

Client Testimonial

“We were seeking a local company to advise us and assist us in getting our CRM system upgraded and enabling all staff to access it. We were really pleased with their comprehensive advice and smooth installation. We’ve even called them to ask advice about home systems!!”

Client Name:The Air League

Client Location:Westminster

360ict Service:Cloud and Data Centre Services

Author:B. Wattingham

Client Challenge

The Air League is a Charity whose core purpose is to be “an influential champion for aviation and aerospace. They needed to find a cost effective solution to provide a communication channel with members which provided flexibility in terms of content distribution.

The Solution

Having already provided The Air League with a cost effective support solution we then migrated their legacy email to our own Hosted Email Solution for key staff along with Distribution Groups and generic emails configured for marketing and campaigns.

The charity could now not only have full access to a business email system but had the expertise and help of an IT company to assist them in setting up new marketing campaigns at no additional cost.

Client Result !

The AIr Leaue email system was brought up to date at minimal cost.

On-lIne traction increased leading the way to wider support and donor base.

Client Testimonial

“360ict are brilliant at helping us with our challenges and moving to the hosted email and being able to set up targeted emailing has been fantastic and so easy.”

Client Name:ADAB

Client Location:Wapping, London

360ict Service:Cloud and Data Centre

Author:B. Wattingham

Client Challenge

ADAB is a small charity passionate, about improving employment outcomes from those with challenging backgrounds.

It required a cost effective and portable data platform for email which did not utilise prime office space for equipment room based servers.

The Solution

360ict migrated their internal systems to its own data centre and provided a complete support package to all members of the team and external consultants enabling them to work from Client site or on the road via laptop, tablet of smart phone.

360ict Result

ADAB were able to use more of its budget to support its outcomes, still maintaining a high visibility data comms service to both internal and external clients

Client Testimonial

"We have found 360ict to be a very flexible IT partner, and were delighted that they have supported and engaged in our passion for giving employment opportunities for all".

Client Name:Activate Agency

Client Location:Croydon, London

360ict Service:Cloud and Data Centre Services

Author:B. Wattingham

Client Challenge

A small Marketing Consultancy running Small Business Server needed assistance on available upgrade paths.

The owner of the agency was aware that MS SBS Server was no longer supported and that the hardware was old and needed replacing.

The Solution

One of 360ict’s Sales Team contacted the client to discuss the enquiry. After telephone discussions and information was provided so that a set of recommendations could be drafted.

A project and scope of works was set up for Activate Agency using MS Office 365 licences for which we set up email accounts and migrated over the email data for all users within the agency. File and print data was then copied off of the premised Server and moved to One Drive for Business.

Client Result !

360ict Sales Team engaged with the client providing technical advice and recommendations so the client could make the right decisions on their IT strategy for their business without incurring any costs.

The client was then able to make the right choice without obligation.

Client Testimonial

From the outset everyone at 360ict were friendly and easy to contact. I am now very happy that I have a secure cloud based solution which meets all the needs of my business and will take me into the future without heavy unbudgeted expenditure.

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