Customer Testimonials 360ict Ltd., London IT Company page 20/20

Client Name: The Army and Navy Club

Client Location: St. James, London SW1

360ict Service: Pay Per Desk

Author: B. Wattingham

Client Challenge

The Army & Navy Club (or the RAG as it is known) is a Private Members Club in St. James’s London, originally founded for former and serving officers of the British and Commonwealth Armed Services.

Their prestigious premises has various Bars and Restaurants, Accommodation and Private Venue Hire. It relies heavily on its IT Infrastructure to take manage all bookings for its many prestigious members and the various facilities it offers.

With a full time IT Manager tasked with supporting all the systems within the club a systems partner was required to give the additional support and expertise required.

The Solution

360ict were selected in 2004 to partner with the IT Manager and provide the backup support for the IT infrastructure.

Primary and Secondary Engineers were allocated and spent time ensuring knowledge transfer and full understanding of the systems. These engineers were then able to fully cover during holiday or other absences.

360ict have now been supporting The RAG for 12 years and have in that time provided consistent and effective backup support. Over the years we have upgraded and installed new infrastructure as required, provided IT consultancy as well as support. The RAG are running a fully Virtualised network with no single point of failure and have not had to employ any other personnel or services.

Client Result !

Front Desk booking and billing systems are 100% operational, translating into a seamless check in and check to include all restaurant bookings.

Client Testimonial

“The relationship with 360ict has always been a smooth and supportive one. They have continually provided cohesive back up ensuring that I am able to provide the club with effective and comprehensive support and system up time. It has become over the years and very strong and supportive partnership”

Client Name: Investec Bank

Client Location: Aldgate, London

360ict Service: Managed Services

Author: B. Wattingham

Client Challenge

The Bank had found that business change and regulatory administration were putting the in - house IT team under increasing pressure and therefore needed additional resource.

The Solution

360ict were initially contracted on a standard break and fix type contract for Guinness Mahon Group who were then acquired by Investec. Once the group was purchased and amalgamated into the new structure the need for full time additional IT resource was quickly identified to assist in the provision and training of new systems and processes.

As we already provided IT support services and had a primary engineer who was assigned to the site he was assigned as a full time interim IT support specialist on-site at the Bank.

A time consuming, lengthy and costly recruitment process was avoided and we were able to fulfil their immediate requirement from an engineer who was already fully conversant with the systems and personnel.

Client Result !

The IT department continued to provide a high level of seamless support to the business, all within budget lifting their reputation with an increased service level.

Client Testimonial

“The transition from GM to Investec was very stressful as all change on a large scale is so it was great to have the constant support of 360ict move with us”

Client Name: Lewisham College

Client Location: Lewisham, London

360ict Service: Managed Services

Author: B. Wattingham

Client Challenge

The college are one of the largest in London and have a vast number of computer systems for its IT course students. They had an-house engineer who was responsible for maintaining the systems, however the Principal an overall strategy, along with new hardware was needed to assist the college in planning for future delivery of its many IT courses.

The Solution

360ict were contracted in to meet with the College Principal and the IT Steering Committee to analyse and provide a plan for the rollout of new laptops along with the management and security of them for the benefit of all of the students.

Client Result !

Lockable Desk docking stations were provided alongside the laptops for Student use. The network protocols were reviewed and tightened up to ensure students only had access so predefined course material and limited internet rights therefore ensuring that maximum focus was towards the qualification.

Client Testimonial

“We believe in working with local businesses where we can and to find 360ict on our doorstep and with such an array of skills and experience within its team was fabulous. It meant we had access to their expert teams who were on hand at a moment notice to assist and advise us”

Client Name: Lloyd James Broking Services

Client Location: Dartford, Kent

360ict Service: Pay Per Desk

Author: B.Wattingham

Client Challenge

Lloyd James Media is an innovative, multi-channel data agency which specialises in connecting relevant brands with potential customers.

Whilst having an in house IT development team, internal user support was prioritised as secondary to the production systems, hence the management decided to consider out sourcing this part of the support.

The Solution

360ict had provided support to LJ in the past and LJ were pleased to consider a future partnership.

We invoked our Pay Per Desk plan with AV, and complete remote support and monitoring and system updates, only involving the development team should a switch need to be flicked or a system physically reset to save a call out fee.

Client Result !

Overall productivity increased and the burden of day to day internal service level was outsourced at low cost increasing the surplus.

Client Testimonial

"We were pleased to engage 360ict again, and found them to be sympathetic to our needs and efficient in their service delivery."

Client Name: Bristol Myers Squibb Pharmaceuticals

Client Location: Hounslow, Middlesex

360ict Service: Managed Service

Author: B. Wattingham

Client Challenge

Bristol Myers Squibb are a global biopharmaceuticals company which develops and produces medicines. Their main UK offices in Hounslow had an internal IT support team but required some assistance in guaranteeing support of the sales force.

The large field based sales force had laptops upon which they were reliant and needed in order to achieve their targets. These were often going faulty due to heavy usage and accidents.

The Solution

A support contract was drawn up with an inventory of all systems including all desktops and printers. 360ict provided an on-site engineer alongside stock of parts held on site particularly for the Printers and the Laptops. The 360ict engineer ensured that current images of builds were maintained and quick repair or setup of replacement laptops could be achieved for the field sales team.

The additional engineer ensured the parts stock was constantly replenished so that repairs could be completed at once, meaning that field service staff in particular were never left unable to perform

Client Result !

Our service ensured 100% deployment of the team, higher levels of staff motivation and increased sales.

Client Testimonial

“Seeing sales personnel unmotivated and failing to perform and staff hanging around sharing devices at times was unacceptable and needed a new approach than just the reactive approach of our IT team. Just employing further members of the team was not going to solve the problem but with the 360ict Managed Service, the support of the organisation and parts inventory we were able to support the sales and office staff much more effectively and efficiently”

Client Name: The Franklin Mint

Client Location: Catford, South London

360ict Service: Build and Relocation

Author: B. Wattingham

Client Challenge

Franklin Mint produce "collectibles" predominantly marketed in the UK via the Sunday Broadsheets and magazines.

Based in South London, their lease was coming up to expiry due to a planned development on their site at Catford and they needed to relocate.

The Solution

The 360ict project team drafted the technical specification for the physical environment at their new premises in Londons Docklands to include equipment room and desk plan layout.

We liased with M &E contractors and also installed the structured cabling system. Our relocations team was mobilised and physically relocated the complete IT infrastructure after full planning, back up and decommissioning.

Server transportation was via our fleet of unmarked estate cars fitted with security glazing. Mounted within these vehicles is a 19” server case that can accommodate up to 12U of equipment. Our vehicles are driven by IT engineers who understand the tolerances and sensitivity of delicate electronics.

Each user's desktop configuration was boxed, packed and marked individually so that it could be reinstalled swiftly at the new desk position.

Client Result !

The Franklin Mint continued to to operate throughout the move weekend with revenue unaffected. All back office systems were live on the Monday morning with on site engineering contingency to assist users with new login and ensure all printers were available.

Client Testimonial

"This major project was completed without a hitch, with much appreciation to 360ict"

Client Name: The Mercers Company

Client Location: City of London

360ict Service: Pay Per Desk

Author: B. Wattingham

Client Challenge

The Mercers’ Company is the Premier Livery Company of the City of London. They make substantial grants to support education, general welfare, church and faith and arts and heritage. Also a network of almshouses and other homes for the elderly are managed by the charitable trusts associated with the Company.

In house there is an IT resource, however their main priority are special projects and event support. There are 30 + internal users as well as 16 additional sites at their Almshouses which all need sporadic support across the country; with the in-house team not always able to meet the demand.

The Solution

360ict invoked its Pay Per Desk support provision to include the remote sites. This provided Mercers with a one stop shop for all of its ICT issues including the telco switch, which although was supported by another provider had the fault calls all routed and handled via 360ict Help Desk.

Client Result !

The reputation of the IT department was maintained within the organisation and cost benefits were achieved with an improvement in up-time, especially at the remote sites.

Client Testimonial

"Over the past 8 years, 360ict have been invaluable in widening the support offering to our user base and internal clients."

Client Name: Morgan Lewis & Bockius LLP

Client Location: City of London

360ict Service: Printer Fleet Services

Author: B. Wattingham

Client Challenge

A Global Law Firm with offices worldwide required a Printer Services company to take the overhead of supporting the business’s printing function off of the London in-house IT team.

The Solution

360ict were contracted to provide a printer support agreement in 2010 for all of the organisation’s HP Laserjet Printers.

Client Result !

A successful relationship which has continued to provide the necessary printer uptime and required levels of support over the years and to date.

Client Testimonial

“360ict have been a great support; the service is efficient and the engineers are all knowledgeable and always happy to go the extra mile”

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