Testimonials from 360ict Ltd Clients page 16/20

Client NameThe Army and Navy Club

Client LocationSt. James, London SW1

360ict ServicePay Per Desk

AuthorB. Wattingham

Client Challenge

The Army & Navy Club (or the RAG as it is known) is a Private Members Club in St. James’s London, originally founded for former and serving officers of the British and Commonwealth Armed Services.

Their prestigious premises has various Bars and Restaurants, Accommodation and Private Venue Hire. It relies heavily on its IT Infrastructure to take manage all bookings for its many prestigious members and the various facilities it offers.

With a full time IT Manager tasked with supporting all the systems within the club a systems partner was required to give the additional support and expertise required.

The Solution

360ict were selected in 2004 to partner with the IT Manager and provide the backup support for the IT infrastructure.

Primary and Secondary Engineers were allocated and spent time ensuring knowledge transfer and full understanding of the systems. These engineers were then able to fully cover during holiday or other absences.

360ict have now been supporting The RAG for 12 years and have in that time provided consistent and effective backup support. Over the years we have upgraded and installed new infrastructure as required, provided IT consultancy as well as support. The RAG are running a fully Virtualised network with no single point of failure and have not had to employ any other personnel or services.

Client Result !

Front Desk booking and billing systems are 100% operational, translating into a seamless check in and check to include all restaurant bookings.

Client Testimonial

“The relationship with 360ict has always been a smooth and supportive one. They have continually provided cohesive back up ensuring that I am able to provide the club with effective and comprehensive support and system up time. It has become over the years and very strong and supportive partnership”

Dear Sirs

I am happy to provide this open reference in respect of 360ict.

The team at 360ict have provided us with an on-site managed service and with intergreated helpdesk for over 70 users, for the past 15 years. They have been exemplary in all of their dealings with us, and I would have no hesitation in recommending their services to other organisiations.

Yours Faithfully
for Smith & Nephew UK Limited

Client NameThe Mercers Company

Client LocationCity of London

360ict ServicePay Per Desk

AuthorB. Wattingham

Client Challenge

The Mercers’ Company is the Premier Livery Company of the City of London. They make substantial grants to support education, general welfare, church and faith and arts and heritage. Also a network of almshouses and other homes for the elderly are managed by the charitable trusts associated with the Company.

In house there is an IT resource, however their main priority are special projects and event support. There are 30 + internal users as well as 16 additional sites at their Almshouses which all need sporadic support across the country; with the in-house team not always able to meet the demand.

The Solution

360ict invoked its Pay Per Desk support provision to include the remote sites. This provided Mercers with a one stop shop for all of its ICT issues including the telco switch, which although was supported by another provider had the fault calls all routed and handled via 360ict Help Desk.

Client Result !

The reputation of the IT department was maintained within the organisation and cost benefits were achieved with an improvement in up-time, especially at the remote sites.

Client Testimonial

"Over the past 8 years, 360ict have been invaluable in widening the support offering to our user base and internal clients."

Client Name:Carmelite Chambers

Client Location:City Of London

360ict Service:Cisco Wi-Fi Installation

Author:B. Wattingham

Client Challenge

The Clients premises are a listed building over 5 floors with ornate décor. We were asked to provide a solution to give Wi-Fi access and availability throughout the building in all offices and Conference Rooms of the 5 floors.

The Solution

We carried out extensive tests and identified where each wireless access point would need to be, in order to eliminate any “black spots”

Using existing cabling which ran through the Risers a Cisco Wi-Fi Solution was put in place utilising Cisco Meraki Cloud Managed Access Points and Switches.

Client Result

Full Wi-Fi Access throughout a listed and protected building without any need for unsightly trunking or cabling. No expensive regulatory planning authority required. Complete security guaranteed.

Client Testimonial

“We now have full access from every Conference Room within the building and it was all completed without any disruption to the usual day to day activities of the Chamber. Our Barristers and Clients can now fully use the facilities of the Chambers and be fully supported by Chambers.”

Client NameHurlingham Club

Client LocationFulham, London

360ict ServiceTelco Support

AuthorB. Wattingham

Client Challenge

The Hurlingham Club is an exclusive sports and social club located in Fulham, South West London.

They utilise a legacy telephone system for all of its voice communication, which required on site support and maintenance during the clubs extended hours to include weekends.

Few companies were able to support the ageing system, and cost effectively provide extended hours cover.

The Solution

360ict being a 24/7 managed service provider with wide experience of many forms of telco systems was able to provide the highest level of support, also minimising costs by providing a 9 - 5 contract with a small charge for any out of hours issues which on reviewing call history were few and far between.

Client Result !

The club ensured its communications systems were guaranteed throughout its opening hours, and at the best value possible. Clients and internal departments communications were not compromised.

Client Testimonial

"We are pleased with the services from 360ict. They are very effective and flexible"

Client NameInterel Consulting Ltd

Client LocationVictoria, London

360ict ServiceTelephone System Support

AuthorB. Wattingham

Client Challenge

A leading Public Affairs Consultancy with Head Office in Belgium from where its IT Support was based, required a local company to oversee its Telecoms on which they were heavily reliant.

The Solution

360ict were contracted to provide Telephone System Support of the Avaya Telephone Switch, Voicemail and Handsets. Broadband Lines and backup lines were also reviewed and provided across two different Exchange points.

Client Result

A fully supported system with backup contingency on its lines for both IT and Telecoms provision, meaning that the Company was ALWAYS available to its Client base - maintaining its reputation for delivery.

Client Testimonial

“With our main IT and Systems support being delivered via Belgium a local provider who would liaise, support and identify any issues to ensure our telephony and communication systems remain available has been paramount.”

Client NameGreen Island Holidays

Client LocationLondon W1

360ict ServiceFinancial Systems

AuthorB. Wattingham

Client Challenge

With the Travel Industry becoming more and more on-line focused, the business needed a strategic support partner who could assist them in upgrading their systems and also in ensuring that they would able to move to a complete e-commerce based system for sales and financials.

Also during a significant restructure, HR systems and processes required implementing to ensure compliance with employment regulations.

The Solution

After an initial brief our 360ict Client Services specialist undertook the task of liaising and going through documentation provided by credit card and airlines to understand and meet their strict requirements.

New systems and a file Server were specified and a new network was designed alongside appropriate backups and Firewalls to ensure industry compliance

The Agency had a new up to date network installed with complex network and system security to allow them to move to a full ecommerce bookings solution enabling customers to book on-line 24 hours a day, every day of the week.

Client Result !

Revenue and and profitability tripled within 2 years of new sales and HR systems implementation.

Client Testimonial

“The move to on-line bookings and ticketing was a technical minefield and one we had no idea of how to start tackling. The team at 360ict were absolutely phenomenal in spending time at our offices understanding the business and explaining the new HR processes, and then taking on responsibility of liaising with Barclaycard and the Airlines to design and implement an ecommerce solution. Quite simply they worked with us and changed our business more than tripling the turnover and profitability within the initial 2 years of its implementation.”

Client NameSparks Catering Butchers

Client LocationEnfield, Middx

360ict ServiceFinancial Systems

AuthorB. Wattingham

Client Challenge

Sparks are a foodstuffs manufacturer and distributor with 10 delivery vans fulfilling orders throughout the South of England. Hours of working are typically 4am through to 4pm.

They have a bespoke system written in an old version of Visual Basic, with an old version of Sage running on obsolete systems.

The Company depended on these systems for all aspects of their business, and had delayed updating the infrastructure due to the upheaval it would cause the operations and lack of flexibility of more modern applications to replicate their longstanding application which is at the heart of all the Company’s processes – and works !

Now with support no longer available on the old versions of the application nor the Sage 100 software, upgrades needed to be implemented urgently to the infrastructure and the VB application replaced or re written in a modern language to ensure its continuity, all whilst the systems continued.

The Solution

We needed to put together a staged plan of upgrades to the SQL, Service Packs and Patches as well as the Operation Systems to enable the latest versions of Sage to be installed.

In order to ensure there was no interruption to the daily operations, we set up a development system which replicated the live system. We then complied a project plan, to complete updates on the DEV system with testing and sign off by the Client before those changes were applied to the live system.

Support was provided by our managed service covering application and user support, along with the overall infrastructure and off site back ups and Disaster Recovery planning. Our provision was extended to match their early start in the mornings.

Client Result !

The Company's systems have now been made secure with a forward path for any amendments and changes including HR. This has meant that the organisation can continue confidently knowing that they finally after many years can really start reaching out and using technology to its full benefit and effectively moving from a system which was teetering on the brink to a state of the art fully virtualised environment.

Client Testimonial

“We were embedded into a system which worked but which we knew was not only outdated and no longer supported but was also slow, antiquated and cumbersome. However because it had been tailor written for us originally and was so ingrained in our working processes we couldn’t see a way forward. 360ict worked with us to understand the system fully and give us a new system environment which we can continue to develop and so develop the business.”

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