Client LocationWoolwich, London
360ict ServiceManaged Services
A privately owned fulfilment and delivery business with its headquarters in Woolwich SE London, the organisation had brought in a Management Consultant to help with it’s continued steady growth and future expansion plans.
The Management Consultant established within his plans the need for a full time IT support role to assist in implementing new systems to streamline the organisations handling processes. However, there was also the need for this individual to have the support of a more senior technical team at times within projects whereby additional skills and resources would be required.
360ict IT support London were selected as the IT partner to provision and train a full time engineer to be deployed to the site with a fully managed IT service contract and team to provide cohesive and effective support.
An engineer was selected from 360ict’s team to work alongside the Management Consultant on a daily basis full time at the Citipost headquarters.
A fully managed IT service was initiated enabling the business owners and management to rely on their systems to support their continued expansion plans.
The uptime of the system was maintained at above 99.7% which was a major contributing fact to jobs and billing being ahead of target.
“In 360ict I found a strong management and technical team whom I could put my trust in to get the job done allowing me to concentrate on the bigger picture”
Initially a small business which needed assistance to manage the predicted growth both in terms of number of employee’s and upgrade to the system infrastructure. The client was using a Cloud based CRM system but had no network infrastructure or file sharing.
The company was using a PC for as file server, and receiving support from a small provider who had little contingency for when he was on holiday or off sick.
It was identified that the client needed an in-house network and should move off of POP3 emails on to a full business email solution.
A new MS Exchange and Domain Server were purchased and installed thus creating a premised network. Domain and emails were migrated over and complex calendar sharing and synchronicity facility was also configured.
The new system meant that the office staff could now book engineers into on-line calendars instantly and respond to customer requests for callouts immediately thus increasing the efficiency and effectiveness of their call handling ten fold.
“The systems and 360ict’s support has been phenomenal in shaping the organisation and its success”
Client NameCrossways Academy
Client LocationBrockley, South East London
360ict ServiceFinancial Systems
Crossways Academy opened in 2004 as a leading light for 6th Form education in South London. As a new build the Academy had the opportunity to implement a management information system, without migratory concerns and so seeked a cost effective solution to enable students to successfully enrol when the college opened.
360ict had much experience in both private and public education sectors and avoiding heavy consultancy fees was able to efficiently summarise and cost the possible options for implementation, recommending the use of Centime - a comprehensive web based student record management information system which had a strong emphasis on student support.
Crossways Academy opened for business on time with a superior management information system in place.
"360ict has ensured we have implemented an excellent electronic register and student management and HR information system with first class support and responsiveness from the 360ict team who have managed the adaption of the system to suit our needs."
Client Name:Bristol Myers Squibb Pharmaceuticals
Client Location:Hounslow, Middlesex
360ict Service:Managed Service
Bristol Myers Squibb are a global biopharmaceuticals company which develops and produces medicines. Their main UK offices in Hounslow had an internal IT support team but required some assistance in guaranteeing support of the sales force.
The large field based sales force had laptops upon which they were reliant and needed in order to achieve their targets. These were often going faulty due to heavy usage and accidents.
A support contract was drawn up with an inventory of all systems including all desktops and printers. 360ict provided an on-site engineer alongside stock of parts held on site particularly for the Printers and the Laptops. The 360ict engineer ensured that current images of builds were maintained and quick repair or setup of replacement laptops could be achieved for the field sales team.
The additional engineer ensured the parts stock was constantly replenished so that repairs could be completed at once, meaning that field service staff in particular were never left unable to perform
Our service ensured 100% deployment of the team, higher levels of staff motivation and increased sales.
“Seeing sales personnel unmotivated and failing to perform and staff hanging around sharing devices at times was unacceptable and needed a new approach than just the reactive approach of our IT team. Just employing further members of the team was not going to solve the problem but with the 360ict Managed Service, the support of the organisation and parts inventory we were able to support the sales and office staff much more effectively and efficiently”
Client LocationDublin, Ireland
360ict ServicePay As You Go
Dell have a Server Sales Team which operated out of its Headquarters in Dublin, Ireland.
The technical sales team provide solutions to businesses throughout the UK. The installation and support services were then provided by 5 main contractors on the Approved Supplier List.
After a successful sales campaign the team were facing problems with the limited availability of installation engineers from the 5 suppliers particularly within the London area and customers were getting very agitated and constantly let down.
The Sales Manager at Dell sought authorisation to find a supplier for what became termed at Hospital Passes whereby they would provide technical expertise to finish or correct installations which had not been completed by the incumbent suppliers.
360ict Senior Management met with the teams in Dublin to fully understand the brief and then successfully carried out multiple installations throughout the London and South East region on behalf of Dell Direct Sales Team.
Each installation was quoted with a fixed price and timeframe based upon an agreed Scope of Works.
Dells reputation was enhanced by lower timescales and fixed charges for sometimes very complex installations.
Positive scoring of customer satisfaction feedback increased in the London and South East of England.
“My team were getting really demotivated through lack of support of the selected suppliers over in London. 360ict made a fantastic difference, they have been so easy to deal with, just one phone call and email and you know the job will get done leaving us to carry on with our jobs. Not only that they made the effort to come over to meet my team and really understand what support we needed.”
Client NameGainsborough School
Client LocationWest Ham, London
Gainsborough School needed to ensure that it was able to offer its students and their families an efficient communications system to ensure the timely update of their absence register.
The school also needed to stay on top of costs and make sure their investment in future technology was of best value.
We provided the school with both remote and on-site support of their legacy Panasonic Telephone System to include user support of prime users at reception to be able to assist in changes to auto attendant, voice mail message amendment and message retrieval etc. which eliminated any additional charges.
A substantial capital expenditure project was delayed, with the new programming and set up enabled Reception to meet their targets in terms of in-bound call answering and absentee recording.
"360ict are the best"
Client NameSparks Catering Butchers
Client LocationEnfield, Middx
Sparks are a foodstuffs manufacturer and distributor with 10 delivery vans fulfilling orders throughout the South of England. Hours of working are typically 4am through to 4pm.
They had a bespoke system written in an old version of Visual Basic, with an old version of Sage running on obsolete systems.
The Company depended on these systems for all aspects of their business, and had delayed updating the infrastructure due to the upheaval it would cause the operations and lack of flexibility of more modern applications to replicate their longstanding application which is at the heart of all the Company’s processes – and works !
Now with support no longer available on the old versions of the application nor the Sage 100 software, a managed service was invoked with contingency to cover all eventualities whilst this major project was undertaken.
A comprehensive plan was put together to upgrade the infrastructure and accounting software, however immediate steps were taken to secure the systems and provide stability.
This included a development system to test the many upgrades required before they were "set live".
Implementation of a managed back up policy both remote and on line
Adoption of our fully managed service level to include all software updates, anti virus, and both remote and on-site 24/7 cover.
The systems of the company have now been made secure with a path forward for any amendments and changes. This has meant that the organisation can continue confidently knowing that they finally after many years can really start reaching out and using technology to its full benefit and effectively moving from a system which was teetering on the brink to a state of the art fully virtualised environment.
The legacy systems are now secure and stable, whilst the many upgrades take place in line with the project plan, enabling fulfilment and revenue to continue to grow.
“We were caught up with a system which worked, but we knew it was not only outdated and no longer supported but was also slow, antiquated and cumbersome. However because it had been tailor written for us originally and was so ingrained in our working processes we couldn’t see a way forward. 360ict worked with us to ensure our data and applications were secure, the environment stable so that an ordered upgrade to our Sage and VB applications could take place."
05 January 2017
Thank you so much for your help today, it is truly appreciated. Your engineer was very knowledgeable and quick to diagnose and fix the problem after I had spent the previous 3 hours trying to do this. I am very grateful that you managed to do this within the free 15 minutes although I still would have paid if you asked me to because I was very impressed with how efficient the process was! As I explained, we are a business with 7 PCs and no longer have IT support however I feel much better that I now know about you and will not hesitate to get in touch with 360ict should we have another problem!
Many thanks again!
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