Customer Testimonials for 360ict Ltd. London and Kent 1/20

Dear Sirs

I am happy to provide this open reference in respect of 360ict.

The team at 360ict have provided us with an on-site managed service and with intergreated helpdesk for over 70 users, for the past 15 years. They have been exemplary in all of their dealings with us, and I would have no hesitation in recommending their services to other organisiations.

Yours Faithfully
for Smith & Nephew UK Limited

Client Name:Laird Group

Client Location:Pall Mall, SW1

360ict Service:Managed Services

Author:B. Wattingham.

Client Challenge

Our Client is the London Headquarters of a Multi National electronics manufacturing Company with strict deadlines to be met in terms of financial reporting and retention and security of data.

The Board of the Company are based at the HQ and if support is needed, it must be instant, and delivered in a very diplomatic and pragmatic way to ensure a speedy resolution.

Our Solution

A full audit of the infrastructure and deployment of monitoring software to provide a full 24/7 service offering.

A primary and secondary engineer were assigned to fully integrate with the staff and their needs to ensure that there was an in-house and fully available feel to the IT support offered. Extended hours coverage was also provided within the scope at financial year end.

Support was widened to include the on-site Avaya telephony.

Client Result !

A fully supported upper management team with all systems fully functional as needed to support a transient and demanding user group.

Client Testimonial

“We are a complex business with highly demanding users some of whom fly in for meetings at short notice and require IT and conferencing facilities to always be available. 360ict have delivered”

Client Name:Sparks Catering Butchers

Client Location:Enfield, Middx

360ict Service:Managed Services

Author:B.Wattingham

Client Challenge

Sparks are a foodstuffs manufacturer and distributor with 10 delivery vans fulfilling orders throughout the South of England. Hours of working are typically 4am through to 4pm.

They had a bespoke system written in an old version of Visual Basic, with an old version of Sage running on obsolete systems.

The Company depended on these systems for all aspects of their business, and had delayed updating the infrastructure due to the upheaval it would cause the operations and lack of flexibility of more modern applications to replicate their longstanding application which is at the heart of all the Company’s processes – and works !

Now with support no longer available on the old versions of the application nor the Sage 100 software, a managed service was invoked with contingency to cover all eventualities whilst this major project was undertaken.

Our Solution

A comprehensive plan was put together to upgrade the infrastructure and accounting software, however immediate steps were taken to secure the systems and provide stability.

This included a development system to test the many upgrades required before they were "set live".

Implementation of a managed back up policy both remote and on line

Adoption of our fully managed service level to include all software updates, anti virus, and both remote and on-site 24/7 cover.

The systems of the company have now been made secure with a path forward for any amendments and changes. This has meant that the organisation can continue confidently knowing that they finally after many years can really start reaching out and using technology to its full benefit and effectively moving from a system which was teetering on the brink to a state of the art fully virtualised environment.

Client Result !

The legacy systems are now secure and stable, whilst the many upgrades take place in line with the project plan, enabling fulfilment and revenue to continue to grow.

Client Testimonial

“We were caught up with a system which worked, but we knew it was not only outdated and no longer supported but was also slow, antiquated and cumbersome. However because it had been tailor written for us originally and was so ingrained in our working processes we couldn’t see a way forward. 360ict worked with us to ensure our data and applications were secure, the environment stable so that an ordered upgrade to our Sage and VB applications could take place."

Client Name:Dyno

Client Location:Beckenham

360ict Service:Managed Services

Author:B. Wattingham

Client Challenge

Initially a small business which needed assistance to manage the predicted growth both in terms of number of employee’s and upgrade to the system infrastructure. The client was using a Cloud based CRM system but had no network infrastructure or file sharing.

The company was using a PC for as file server, and receiving support from a small provider who had little contingency for when he was on holiday or off sick.

The Solution

It was identified that the client needed an in-house network and should move off of POP3 emails on to a full business email solution.

A new MS Exchange and Domain Server were purchased and installed thus creating a premised network. Domain and emails were migrated over and complex calendar sharing and synchronicity facility was also configured.

Client Result !

The new system meant that the office staff could now book engineers into on-line calendars instantly and respond to customer requests for callouts immediately thus increasing the efficiency and effectiveness of their call handling ten fold.

Client Testimonial

“The systems and 360ict’s support has been phenomenal in shaping the organisation and its success”

Client Name:Investec Bank

Client Location:Aldgate, London

360ict Service:Managed Services

Author:B. Wattingham

Client Challenge

The Bank had found that business change and regulatory administration were putting the in - house IT team under increasing pressure and therefore needed additional resource.

The Solution

360ict were initially contracted on a standard break and fix type contract for Guinness Mahon Group who were then acquired by Investec. Once the group was purchased and amalgamated into the new structure the need for full time additional IT resource was quickly identified to assist in the provision and training of new systems and processes.

As we already provided IT support services and had a primary engineer who was assigned to the site he was assigned as a full time interim IT support specialist on-site at the Bank.

A time consuming, lengthy and costly recruitment process was avoided and we were able to fulfil their immediate requirement from an engineer who was already fully conversant with the systems and personnel.

Client Result !

The IT department continued to provide a high level of seamless support to the business, all within budget lifting their reputation with an increased service level.

Client Testimonial

“The transition from GM to Investec was very stressful as all change on a large scale is so it was great to have the constant support of 360ict move with us”

Client Name:Citipost

Client Location:Woolwich, London

360ict Service:Managed Services

Author:B. Wattingham

Client Challenge

A privately owned fulfilment and delivery business with its headquarters in Woolwich SE London, the organisation had brought in a Management Consultant to help with it’s continued steady growth and future expansion plans.

The Solution

The Management Consultant established within his plans the need for a full time IT support role to assist in implementing new systems to streamline the organisations handling processes. However, there was also the need for this individual to have the support of a more senior technical team at times within projects whereby additional skills and resources would be required.

360ict were selected as the IT partner to provision and train a full time engineer to be deployed to the site with a fully managed IT service contract and team to provide cohesive and effective support.

An engineer was selected from 360ict’s team to work alongside the Management Consultant on a daily basis full time at the Citipost headquarters.

A fully managed IT service was initiated enabling the business owners and management to rely on their systems to support their continued expansion plans.

Client Result !

The uptime of the system was maintained at above 99.7% which was a major contributing fact to jobs and billing being ahead of target.

Client Testimonial

“In 360ict I found a strong management and technical team whom I could put my trust in to get the job done allowing me to concentrate on the bigger picture”

Client Name:Lewisham College

Client Location:Lewisham, London

360ict Service:Managed Services

Author:B. Wattingham

Client Challenge

The college are one of the largest in London and have a vast number of computer systems for its IT course students. They had an-house engineer who was responsible for maintaining the systems, however the Principal an overall strategy, along with new hardware was needed to assist the college in planning for future delivery of its many IT courses.

The Solution

360ict were contracted in to meet with the College Principal and the IT Steering Committee to analyse and provide a plan for the rollout of new laptops along with the management and security of them for the benefit of all of the students.

Client Result !

Lockable Desk docking stations were provided alongside the laptops for Student use. The network protocols were reviewed and tightened up to ensure students only had access so predefined course material and limited internet rights therefore ensuring that maximum focus was towards the qualification.

Client Testimonial

“We believe in working with local businesses where we can and to find 360ict on our doorstep and with such an array of skills and experience within its team was fabulous. It meant we had access to their expert teams who were on hand at a moment notice to assist and advise us”

Client Name:Bristol Myers Squibb Pharmaceuticals

Client Location:Hounslow, Middlesex

360ict Service:Managed Service

Author:B. Wattingham

Client Challenge

Bristol Myers Squibb are a global biopharmaceuticals company which develops and produces medicines. Their main UK offices in Hounslow had an internal IT support team but required some assistance in guaranteeing support of the sales force.

The large field based sales force had laptops upon which they were reliant and needed in order to achieve their targets. These were often going faulty due to heavy usage and accidents.

The Solution

A support contract was drawn up with an inventory of all systems including all desktops and printers. 360ict provided an on-site engineer alongside stock of parts held on site particularly for the Printers and the Laptops. The 360ict engineer ensured that current images of builds were maintained and quick repair or setup of replacement laptops could be achieved for the field sales team.

The additional engineer ensured the parts stock was constantly replenished so that repairs could be completed at once, meaning that field service staff in particular were never left unable to perform

Client Result !

Our service ensured 100% deployment of the team, higher levels of staff motivation and increased sales.

Client Testimonial

“Seeing sales personnel unmotivated and failing to perform and staff hanging around sharing devices at times was unacceptable and needed a new approach than just the reactive approach of our IT team. Just employing further members of the team was not going to solve the problem but with the 360ict Managed Service, the support of the organisation and parts inventory we were able to support the sales and office staff much more effectively and efficiently”

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