If you run a small business, then you will be familiar with the problems that computers and IT can bring. For businesses that are smaller, the likelihood is that your IT needs will be dealt with by the most competent person on the team. However, in the long run, this won’t work, as the person in the group who ends up fixing all of the issues is removing them from their core activity, and may not have the skills or time to be able to learn, let alone, keep up with new developments in IT. If you own or run a small business, then you ideally want your entire team to focus on growing and expanding your enterprise. Instead, they waste energy by dealing with technological problems again and again.
You can fix computing and technology headaches by hiring outside help. Utilising the support of a
specialist IT consultancy
has many benefits. An experienced IT support team with years of experience will have the infrastructure an expertise to help you as a client. They will be able to correctly identify and fix any problems which may arise in your small business. Even more importantly they will be able to audit and monitor your equipment to prevent issues arising. This takes some of the pressure off of your staff, so they can focus on what’s essential to your business, and ensure that productivity does not drop due to IT issues.
If you are a small business owner or manager and are thinking about hiring in outside help then fear not. In this short guide we are going to help you with what to look for when outsourcing to an
IT support in London
Proactive Business IT Support
Some agencies only come to the rescue whenever there is a problem. You give them a ring; they give you a ticket number, you wait until they get round to sorting whatever problem you’re having.
Although there is absolutely nothing wrong with this kind of support (in fact most IT companies will spend the majority of their time doing this anyway), there are better methods of supporting a customer. A good IT consultancy can help reduce the number of complications by being proactive when it comes to managing your business. They should monitor your network for any difficulties, and be able to tell you if something is going to malfunction. At 360ict we have invested heavily in network monitoring software and our expert engineers will be in touch with you if they spot anything, helping to avert disaster.
In a smaller business, it’s likely that everyone knows one another and it’s essential to have the same sense of camaraderie with your IT company too. If they get to know everyone and how everyone works, they will understand your IT needs better. Being proactive doesn’t just mean sorting problems before they happen, and sending you the occasional email.
Flexibile And Scalable Support
For many SME’s cash-flow is king. Income may not be steady month-to-month. Pay-As-You-Go pricing allows you to have IT solutions on hand when you need them. In some cases signing up to a long-term contract with an IT partner may mean that you’re wasting money some months when you should be putting the budget in other places.
Reliable IT Service Provider In London
Don’t be afraid to ask what kind of experience your chosen IT support company have in managing and helping small businesses. Look for customer testimonials. Have they worked with customers in your sector? Can they demonstrate that they have worked with enterprises who have grown? Ask questions – it’s your chance to find out if they can handle a business like yours. At 360ict Ltd we have over twenty pages of testimonials and customer case studies on this website.
Having relevant and proper qualifications is crucial. Because technology changes so fast, it’s important to see that the IT support staff are getting regular training and are updated on the different changes. This is for your peace of mind so you know that you are getting the best help that you can get. Don’t be afraid to ask for qualifications, training, certificates and anything else that can prove how efficient and adept they are at getting the job done.
Quick-Response Tech Solutions
If you are a small business, you will understand the value of getting things done efficiently. You spend too long on something, struggling with Microsoft updates, backups and keeping information secure. The same ethos should apply to your chosen IT support partners. If your network goes down, and the IT support techs takes hours to get back to you and then hours to sort it out – that can end up as a whole day wasted because of poor response times. Having a team behind you that can get the job done correctly is super important because it will mean you can get back to work sooner and aren’t losing any valuable hours sitting around doing nothing. A good IT firm should be able to respect this and get you the help you need as quickly as they can.
At 360ict Ltd., our priority response for a critical issue is 15 minutes.
Data Security Services Provider
Having a team that understands the importance of data security is essential. I you’re a running a growing business, you can end up being more vulnerable to cyber-attacks and breaches, making backup and recovery a vital component of your disaster planning. Making sure your IT support company is looking out for you in this respect is crucial. There is no point in having a great network and well-running computers when they could be hacked at any moment. Make sure the partners that you have chosen have the training and expertise to deal with your cyber security.
One final thing – if an IT company is hesitant or outright refuses to provide you with evidence for any of the above then don’t bother. Reputable companies should have no problem providing this information, they only reason they won’t is if they have something to hide. Call us today on 0208 663 4000 and discover the 360ict difference.