Client Name: UBP

Client Location: St James, London

360ict Service: Managed Voice Service

Author: B. Wattingham

Client Challenge

Union Bancaire Privee is an Investment Bank based in Geneva with a global presence.

The London office of the bank has utilised an Avaya telephone system for the past 22 years which was installed in St. James Square with some 300 extensions. This required on-site support and regular updates as well as linking to the Etrali Dealer board. The two systems were not of the same era and were not initially communicating.

The Solution

360ict had supported the Telco at UBO since its installation back in 1998, and with its deep knowledge of communications was able to enable the two systems to "talk" by placing a more recent IP office as a link between the now obsolete Avaya and the new Etrali Dealer board.

Client Result

The new dealerboard went live on time and within budget as the IP office was sourced from 360ict loan stock, which could be provided without charge as part of the support agreement.

Client Testimonial

"360ict have provided a constantly high level and personal service to the Bank for some 20 years plus."

Client Name: Arabic Ruling Family London Residence

Client Location: Mayfair, London

360ict Service: Managed Voice Service

Author: B. Wattingham

Client Challenge

The Facilities Manager at the London Residence of an Arabic Ruling Family required a Telco Support Company that would be sensitive to the Arabic ways should they be required to attend site for any works on their telephone system and WIFI Network.

The living areas were segregated between men and women, and a very discreet level of behaviour and dress was required.

Any major works were to be planned when the house was not occupied, also if disruptive works had been planned, and family arrived in the UK these works would have to be cancelled sometimes at very late notice.

Ultimately, the uptime of the systems was paramount but equally so was the way the service was delivered especially during the months of Ramadan when some of the residence would become nocturnal and access to floors / rooms would be restricted.

The Solution

360ict with its long history of business relationships in the Arab world was selected to manage the WIFI and Telephone Systems. A complete set of drawings showing the layout of the house was maintained with remote access set up to minimise attendance at the house.

The House Manager had Board Level contact at 360ict to ensure that messages were speedily relayed to installation and support teams should HRH arrive without warning and works need to be rescheduled.

The works were completed by members of 360ict who had worked in the Arabic environment and so were familiar with customs and behaviour.

Client Result

360ict has been supporting this function for some 15 years now and the relationship has worked out very well for the Facilities Team , with our service being completed without being noticed.

This has contributed to the high reputation of the Facilities Team for getting the job done.

Client Testimonial

“The 360ict team have been superb at understanding and working within the constraints of a residential property owned and occupied by such highly prestigious individuals who expect things to be available and in full working order at all times.”

Client Name: Interel Consulting Ltd

Client Location: Victoria, London

360ict Service: Telephone System Support

Author: B. Wattingham

Client Challenge

A leading Public Affairs Consultancy with Head Office in Belgium from where its IT Support was based, required a local company to oversee its Telecoms on which they were heavily reliant.

The Solution

360ict were contracted to provide Telephone System Support of the Avaya Telephone Switch, Voicemail and Handsets. Broadband Lines and backup lines were also reviewed and provided across two different Exchange points.

Client Result

A fully supported system with backup contingency on its lines for both IT and Telecoms provision, meaning that the Company was ALWAYS available to its Client base - maintaining its reputation for delivery.

Client Testimonial

“With our main IT and Systems support being delivered via Belgium a local provider who would liaise, support and identify any issues to ensure our telephony and communication systems remain available has been paramount.”

Client Name: London First

Client Location: London

360ict Service: Telephony Support

Author: B. Wattingham

Client Challenge

LF is a premium business membership and lobby group based in Central London.

LF required a one stop shop for its voice and data service provision and wished for the company to provide an on site engineer 2 days per week with the technician to have the ability to resolve both telco and data issues.

The Solution

360ict with its voice and data services was able to cost a pro - active service with a data engineer attending twice weekly or on demand. The engineer was also able to fix first line telco issues and would seamlessly escalate telco switch issues back to base for senior remote resolution.

Client Result !

All teams at LF were provided with a premium technical support service, in order to be able to deliver a premium service to its members.

Client Testimonial

"We are delighted with the service we receive from 360ict on our computing and telephony, and would not hesitate to recommend their services."

Client Name: Hurlingham Club

Location: Fulham, London

Service: Telephony Support

Author: B. Wattingham

Client Challenge

The Hurlingham Club is an exclusive sports and social club located in Fulham, South West London.

They utilise a legacy telephone system for all of its voice communication, which required on site support and maintenance during the clubs extended hours to include weekends.

Few companies were able to support the ageing system, and cost effectively provide extended hours cover.

The Solution

360ict being a 24/7 managed service provider with wide experience of many forms of telco systems was able to provide the highest level of support, also minimising costs by providing a 9 - 5 contract with a small charge for any out of hours issues which on reviewing call history were few and far between.

Client Result

The club ensured its communications systems were guaranteed throughout its opening hours, and at the best value possible. Clients and internal departments communications were not compromised.

Client Testimonial

"We are pleased with the services from 360ict.They are very effective and flexible"

Client Name: Gainsborough School

Client Location: West Ham, London

360ict Service: Telephony Support

Author: B. Wattingham

Client Challenge

Gainsborough School needed to ensure that it was able to offer its students and their families an efficient communications system to ensure the timely update of their absence register.

The school also needed to stay on top of costs and make sure their investment in future technology was of best value.

The Solution

We provided the school with both remote and on-site support of their legacy Panasonic Telephone System to include user support of prime users at reception to be able to assist in changes to auto attendant, voice mail message amendment and message retrieval etc. which eliminated any additional charges.

Client Result

A substantial capital expenditure project was delayed, with the new programming and set up enabled Reception to meet their targets in terms of in-bound call answering and absentee recording.

Client Testimonial

"360ict are the best"

© 2016 360ict Ltd, Provident House 6-20 Burrell Row Beckenham Kent, BR3 1AT Tel: 0208 663 4000Web Design By Toolkit Websites