Customer Reviews of 360ict Ltd IT Support page 5/20

Client Name: Green Island Holidays

Client Location: London W1

360ict Service: Financial Systems

Author: B. Wattingham

Client Challenge

With the Travel Industry becoming more and more on-line focused, the business needed a strategic support partner who could assist them in upgrading their systems and also in ensuring that they would able to move to a complete e-commerce based system for sales and financials.

Also during a significant restructure, HR systems and processes required implementing to ensure compliance with employment regulations.

The Solution

After an initial brief our 360ict Client Services specialist undertook the task of liaising and going through documentation provided by credit card and airlines to understand and meet their strict requirements.

New systems and a file Server were specified and a new network was designed alongside appropriate backups and Firewalls to ensure industry compliance

The Agency had a new up to date network installed with complex network and system security to allow them to move to a full ecommerce bookings solution enabling customers to book on-line 24 hours a day, every day of the week.

Client Result !

Revenue and and profitability tripled within 2 years of new sales and HR systems implementation.

Client Testimonial

“The move to on-line bookings and ticketing was a technical minefield and one we had no idea of how to start tackling. The team at 360ict were absolutely phenomenal in spending time at our offices understanding the business and explaining the new HR processes, and then taking on responsibility of liaising with Barclaycard and the Airlines to design and implement an ecommerce solution. Quite simply they worked with us and changed our business more than tripling the turnover and profitability within the initial 2 years of its implementation.”

Client Name: Sparks Catering Butchers

Client Location: Enfield, Middx

360ict Service: Financial Systems

Author: B. Wattingham

Client Challenge

Sparks are a foodstuffs manufacturer and distributor with 10 delivery vans fulfilling orders throughout the South of England. Hours of working are typically 4am through to 4pm.

They have a bespoke system written in an old version of Visual Basic, with an old version of Sage running on obsolete systems.

The Company depended on these systems for all aspects of their business, and had delayed updating the infrastructure due to the upheaval it would cause the operations and lack of flexibility of more modern applications to replicate their longstanding application which is at the heart of all the Company’s processes – and works !

Now with support no longer available on the old versions of the application nor the Sage 100 software, upgrades needed to be implemented urgently to the infrastructure and the VB application replaced or re written in a modern language to ensure its continuity, all whilst the systems continued.

The Solution

We needed to put together a staged plan of upgrades to the SQL, Service Packs and Patches as well as the Operation Systems to enable the latest versions of Sage to be installed.

In order to ensure there was no interruption to the daily operations, we set up a development system which replicated the live system. We then complied a project plan, to complete updates on the DEV system with testing and sign off by the Client before those changes were applied to the live system.

Support was provided by our managed service covering application and user support, along with the overall infrastructure and off site back ups and Disaster Recovery planning. Our provision was extended to match their early start in the mornings.

Client Result !

The Company's systems have now been made secure with a forward path for any amendments and changes including HR. This has meant that the organisation can continue confidently knowing that they finally after many years can really start reaching out and using technology to its full benefit and effectively moving from a system which was teetering on the brink to a state of the art fully virtualised environment.

Client Testimonial

“We were embedded into a system which worked but which we knew was not only outdated and no longer supported but was also slow, antiquated and cumbersome. However because it had been tailor written for us originally and was so ingrained in our working processes we couldn’t see a way forward. 360ict worked with us to understand the system fully and give us a new system environment which we can continue to develop and so develop the business.”

Client Name: Crossways Academy

Client Location: Brockley, South East London

360ict Service: Financial Systems

Author: B. Wattingham

Client Challenge

Crossways Academy opened in 2004 as a leading light for 6th Form education in South London. As a new build the Academy had the opportunity to implement a management information system, without migratory concerns and so seeked a cost effective solution to enable students to successfully enrol when the college opened.

The Solution

360ict had much experience in both private and public education sectors and avoiding heavy consultancy fees was able to efficiently summarise and cost the possible options for implementation, recommending the use of Centime - a comprehensive web based student record management information system which had a strong emphasis on student support.

Client Result !

Crossways Academy opened for business on time with a superior management information system in place.

Client Testimonial

"360ict has ensured we have implemented an excellent electronic register and student management and HR information system with first class support and responsiveness from the 360ict team who have managed the adaption of the system to suit our needs."

Client Name: Rifsons

Client Location: St Johns Wood, London

360ict Service: Financial Systems

Author: B. Wattingham

Client Challenge

Rifsons is a successful accountancy practice in St Johns Wood, London with the business spanning the world from London to LaHore. The practice needed to link both offices so that Client data could be securely shared and accessed with full version control.

The Solution

360ict implemented a complete accounts production system for the production of full iXBRL compliant statutory accounts sharing a single data source across different jobs. This included on-line bookkeeping and secure document exchange as well as time and fees at a glance.

Client Result !

New Client acquisition and retention increased by 32% and 20% respectively with overall overhead savings against the increase in turnover.

Client Testimonial

"360ict provide a complete service, including remote support in LaHore, using local agencies for any hands on work or procurement.

A one stop shop for both computing and telephony."

Client Name: The Hospital Management Trust

Client Location: Victoria, London

360ict Service : Financial Systems

Author: B. Wattingham

Client Challenge

A privately owned group consisting of of hospitals and care homes, wanted to take advantage of a new government initiative, "Choose and Book".

The Solution

"Choose and Book" provides NHS patients access to private medical support when NHS facilities are not available.

The system allows GP’s access to consultants and services at private establishments on behalf of its NHS patient through a computerised appointment system.

360ict assigned a senior member of its team to fully explore and understand the system and the challenges faced by private providers in meeting the criteria both organisationally and technically. We consulted at Board level in advising and implementing the Choose and Book scheme within HMT’s IT strategy.

Client Result !

HMT became one of the first private institutions to benefit from Choose and Book offering services to NHS patients, greatly increasing its patient intake and profitability which was then used to further its own Christian led charitable care.

Client Testimonial

“Being one of the first private hospitals to incorporate the governments Choose and Book system has been a great achievement for The Trust and 360ict’s personnel were absolutely instrumental in getting to grips with the requirements of the system and implementing it for The Trust, including HR”

Client Name: Dyno-Rod

Client Location: Beckenham, Kent

360ict Service: Financial Systems

Author: B. Wattingham

Client Challenge

A once small business which had grown rapidly, it required assistance in managing its stock system and streamlining customer billing.

The current system which was managed via Excel spreadsheets, could not be relied upon to ensure that all parts and stock allocations were managed and invoiced out to customers.

The Solution

After analysing the associated processes a 360ict Consultant undertook the process of implementing a Purchase Order Processing system utilising Sage Software.

The client already utilised Sage software to carry out its main sales ledger billing but the stock and van stock parts which were used by field engineers on a daily basis were manually processed using Excel then and passed to the Accounts Department by the despatch team.

Utilising the Sage POP and Stock Control modules, 360ict setup the codes and system and put together a process whereby the despatch team allocated and requested stock direct in the accounting Sage Software. Stock was directly linked to the customer's account in Sage ensuring that all items were invoiced out to the customer.

Client Result !

It was identified that even though the Engineers Van and small items stock were all very low cost individually it represented a very large sum per annum across the organisation. Not all of these small value items were previously being invoiced to the customer losing revenues for the organisation.

The new system ensured that all items were linked to a job which would then be included within the customers final invoice.

Client Testimonial

“As the business grew the small parts used by engineers and held as van stock now represented a substantial value which was not being monitored or accounted for. At the same time how to bring accounting controls in to a busy despatch team was difficult but with 360ict setting up the system and providing training guides for purchasing and stock allocation were effectively implemented”.

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