360ict Ltd. Managed Services Client Testimonials page 15/20

Client Name Lloyd James Broking Services

Client Location Dartford, Kent

360ict Service Pay Per Desk

Author B.Wattingham

Client Challenge

Lloyd James Media is an innovative, multi-channel data agency which specialises in connecting relevant brands with potential customers.

Whilst having an in house IT development team, internal user support was prioritised as secondary to the production systems, hence the management decided to consider out sourcing this part of the support.

The Solution

360ict had provided support to LJ in the past and LJ were pleased to consider a future partnership.

We invoked our Pay Per Desk plan with AV, and complete remote support and monitoring and system updates, only involving the development team should a switch need to be flicked or a system physically reset to save a call out fee.

Client Result !

Overall productivity increased and the burden of day to day internal service level was outsourced at low cost increasing the surplus.

Client Testimonial

"We were pleased to engage 360ict again, and found them to be sympathetic to our needs and efficient in their service delivery."

Client Name Saud and Company

Client Location Euston and Bexleyheath

360ict Service Pay Per Desk Support

Author B. Wattingham

Client Challenge

Saud and Co are a small insolvency practice based in Euston and Bexleyheath. They run a Cloud based application for their case management along with MS Office, relying heavily on secure access to spreadsheets for case reconciliation.

Support needed must be patient and practical due to the multi lingual workforce with emphasis on stringent back up policy and managed costs.

The Solution

A simplistic system with streamlined processes. A NAS to hold central files with easy shortcuts set up and systems locked down to ensure that users could easily access, update and save company documents and spreadsheets with daily on-site and on-line back up

Electronic filing system implemented through consultancy and understanding the needs of the practice. All practitioners and staff able to work efficiently and effectively.

Client Result !

Case management systems efficiently updated, ensuring regulatory control and management of fees benefiting cashflow.

This also assisted the practice immensely during their regulatory bodies inspections, meaning they were completed in good time and with positive reports.

Client Testimonial

“We were forever searching for documents and had a culture of relying on paper filing systems as our safety net. With a new streamlined system which all staff were fully trained in we can now access our case files quickly and are now working much more efficiently. 360ict have removed much of the workplace stress amongst the office staff.”

Client Name Lewisham College

Client Location Lewisham, London

360ict Service Managed Services

Author B. Wattingham

Client Challenge

The college are one of the largest in London and have a vast number of computer systems for its IT course students. They had an-house engineer who was responsible for maintaining the systems, however the Principal an overall strategy, along with new hardware was needed to assist the college in planning for future delivery of its many IT courses.

The Solution

360ict were contracted in to meet with the College Principal and the IT Steering Committee to analyse and provide a plan for the rollout of new laptops along with the management and security of them for the benefit of all of the students.

Client Result !

Lockable Desk docking stations were provided alongside the laptops for Student use. The network protocols were reviewed and tightened up to ensure students only had access so predefined course material and limited internet rights therefore ensuring that maximum focus was towards the qualification.

Client Testimonial

“We believe in working with local businesses where we can and to find 360ict on our doorstep and with such an array of skills and experience within its team was fabulous. It meant we had access to their expert teams who were on hand at a moment notice to assist and advise us”

Client Name The Franklin Mint

Location Catford, South London

360ict Service Build and Relocation

Author B. Wattingham

Client Challenge

Franklin Mint produce "collectibles" predominantly marketed in the UK via the Sunday Broadsheets and magazines.

Based in South London, their lease was coming up to expiry due to a planned development on their site at Catford and they needed to relocate.

The Solution

The 360ict project team drafted the technical specification for the physical environment at their new premises in Londons Docklands to include equipment room and desk plan layout.

We liased with M &E contractors and also installed the structured cabling system. Our relocations team was mobilised and physically relocated the complete IT infrastructure after full planning, back up and decommissioning.

Server transportation was via our fleet of unmarked estate cars fitted with security glazing. Mounted within these vehicles is a 19” server case that can accommodate up to 12U of equipment. Our vehicles are driven by IT engineers who understand the tolerances and sensitivity of delicate electronics.

Each user's desktop configuration was boxed, packed and marked individually so that it could be reinstalled swiftly at the new desk position.

Client Result !

The Franklin Mint continued to to operate throughout the move weekend with revenue unaffected. All back office systems were live on the Monday morning with on site engineering contingency to assist users with new login and ensure all printers were available.

Client Testimonial

"This major project was completed without a hitch, with much appreciation to 360ict"

Client Name Bickley Park School

Client Location Bickley, Kent

360ict Service Pay As You Go

Author B. Wattingham

Client Challenge

An independent preparatory school for boys aged from 2 ½ to 13 years of age, with an in-house full time IT Engineer who oversees all of the systems used by staff and students throughout the school.

With just one internal member of staff who had the skills and knowledge to ensure that systems were maintained, when he was wishing to take holiday and paternity leave the school would be left with no support.

The Solution

A 360ict engineer was assigned to spend a day with the incumbent staff member to go through all systems and processes and take copies of all contracts, usernames and passwords to effectively take over technical support whenever the staff member was absent.

This provided contingency for a fully supported system and staff member without any overhead costs being incurred unless needed. Staff members pleased that they could not only rely on internal support but also depend upon that of a local organisation when required.

Client Result !

Risk mitigated at minimal costs.

Client Testimonial

“I approached 360ict wondering if there was some way to mitigate the risks we were facing with only one person having any knowledge or and ability to support our systems. Their solution was perfect, it didn’t require anything from us but has given us the comfort of knowing we have business level support whenever needed.”

Client Name Sparks Catering Butchers

Client Location Enfield, Middx

360ict Service Financial Systems

Author B. Wattingham

Client Challenge

Sparks are a foodstuffs manufacturer and distributor with 10 delivery vans fulfilling orders throughout the South of England. Hours of working are typically 4am through to 4pm.

They have a bespoke system written in an old version of Visual Basic, with an old version of Sage running on obsolete systems.

The Company depended on these systems for all aspects of their business, and had delayed updating the infrastructure due to the upheaval it would cause the operations and lack of flexibility of more modern applications to replicate their longstanding application which is at the heart of all the Company’s processes – and works !

Now with support no longer available on the old versions of the application nor the Sage 100 software, upgrades needed to be implemented urgently to the infrastructure and the VB application replaced or re written in a modern language to ensure its continuity, all whilst the systems continued.

The Solution

We needed to put together a staged plan of upgrades to the SQL, Service Packs and Patches as well as the Operation Systems to enable the latest versions of Sage to be installed.

In order to ensure there was no interruption to the daily operations, we set up a development system which replicated the live system. We then complied a project plan, to complete updates on the DEV system with testing and sign off by the Client before those changes were applied to the live system.

Support was provided by our managed service covering application and user support, along with the overall infrastructure and off site back ups and Disaster Recovery planning. Our provision was extended to match their early start in the mornings.

Client Result !

The Company's systems have now been made secure with a forward path for any amendments and changes including HR. This has meant that the organisation can continue confidently knowing that they finally after many years can really start reaching out and using technology to its full benefit and effectively moving from a system which was teetering on the brink to a state of the art fully virtualised environment.

Client Testimonial

“We were embedded into a system which worked but which we knew was not only outdated and no longer supported but was also slow, antiquated and cumbersome. However because it had been tailor written for us originally and was so ingrained in our working processes we couldn’t see a way forward. 360ict worked with us to understand the system fully and give us a new system environment which we can continue to develop and so develop the business.”

Client Name Allied London Development

Location London W1

360ict Service Building and Relocation Services

Author B. Wattingham

Client Challenge

Allied are a Property Development company with offices in London, Manchester and Leeds. The London office were relocating from Cavendish Square to Cork Street in February 2011. They required their Avaya Telephone system to be decommissioned and relocated to their new premises

Subsequently in July 2014 they again relocated from Cork Street to Marble Arch and required further relocation services.

The Solution

In the first instance 360ict provided standard relocation management organising for the Avaya Telephone Switch to be decommissioned from the rack and packed up and moved with all user handsets. The system was then installed and configured at the new premises.

When Allied again needed to move, the opportunity to provide them with a SIP solution was recommended by 360ict in order to give large cost savings between their offices in London, Manchester and Leeds.

Client Result !

The relocation of the Avaya Telephone System from Cork Street was successfully planned and executed with the supply of VCM for remote users and provisioning of Lease Line and SIP Trunks. All was configured to achieve large costs savings for Allied between its 3 offices.

Premises relocation and technology transfer to SIP was seamless.

Client Testimonial

“Over the years the 360ict team have relocated us twice and on both occasions they managed the process with efficiency and expertise. The recommendation and move to SIP has proven to be a very good one for the Group and managed alongside the relocation to Marble Arch meant the need for only one Project rather than two thus bringing further savings.”

Client Name Mashreq Bank

Client Location Central London

360ict Service Managed Printer Fleet Services

Author B. Wattingham

Client Challenge

Mashreq Bank psc are the oldest privately owned bank in the United Arab Emirates with a branch in the City of London. Directives come from Dubai, but the branch needed to select a support company to maintain its IT and Printer Hardware whilst recognising and working within the culture within which the bank and its personnel operate.

The Solution

After a careful selection process 360ict were awarded the contract. The contract goes out to tender annually each year and has been maintained since 2007 supported by strong management understanding by 360ict of its Client.

Client Result !

Mashreq Bank are required each year to tender the support arrangements it has but have chosen to award the contract continually each year to 360ict due to their competitiveness and superiority of the service provided allowing easy continuance and confidence in the support and in budgetary requirements.

Client Testimonial

“We have built a very good relationship with the Customer Support Staff and Engineers at 360ict and their commitment to ensure that the service remains financially competitive has allowed us to renew the contract with them year on year.”

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