360ict IT Services London Customer Testimonials page 12/20

I contacted Roy Charles of 360 ICT as I was having difficulty uploading a new website to Heart Internet a hosting company who had recently taken over the hosting of my websites.

Roy put me in touch with Ian Dow of 360 ICT who really went beyond what I expected to find a solution to my problem.

With Ian’s help I have now managed to upload the site I was impressed with his professionalism.

I recently had a problem with my IT set up in my office and rang 360ICT for some advice and guidance. Roy Charles, who took my call promised to get one of his technicians to call me back as soon as one was available. This was just a few days prior to Christmas break.

A very knowledgeable technician called me within 15 minutes of my initial call and gave excellent advice over the phone on how to resolve the problem and even subsequently e-mailed me some specifications for several pieces of kit which I needed to replace in order to get me up and running.

I would highly recommend this company to anyone seeking advice on ICT matters. They are courteous, well trained and very prompt at dealing with customer’s queries and I would have no hesitation in recommending them to anyone who needs technical advice and assistance.

Client Name Carmelite Chambers

Client Location City Of London

360ict Service Pay Per Desk

Author B. Wattingham

Client Challenge

Carmelite Chambers wished to move to a new case management system and infrastructure which would be flexible should the firm wish to relocate, and also to handle the mobile needs of its barristers.

Alongside this, they needed to move over to the CJSM encrypted email solution, which would involve the need to organise training with each of the 90 Barristers at their various locations at times to suit their court commitments.

The Chambers also had a legacy telephone system which required continued support and including in the overall support plan.

The Solution

360ict relocated all services to their data centre, with a small portable server on site for file and print. Support costs have been fixed, based upon a charge per user which can be increased or decreased dependant on workload.

We made our helpdesk fully available to the barristers in order that they could be set up when they were not in Court, and all individual updates were completed within 3 months.

The legacy telco system was included in the support plans meaning that the Chambers had one number to call for all issues.

As one of the largest Criminal Chambers there was an urgency to bring in the CJSM system and data encryption on all the Barristers systems in order to comply with new laws. All systems are now fully compliant and the Barristers are all using the CJSM system to receive and file court documents.

Client Result !

The infrastructure is now very portable, with data fully migrated to the new system with email transport via CJSM all within a "per person" budget model to assist with managing costs.

Client Testimonial

“A complex process which was managed professionally and with very little upheaval to the day to day working of the Chambers thanks to the brilliant and dedicated project team at 360ict.”

Client Name Morgan Lewis & Bockius LLP

Client Location City of London

360ict Service Printer Fleet Services

Author B. Wattingham

Client Challenge

A Global Law Firm with offices worldwide required a Printer Services company to take the overhead of supporting the business’s printing function off of the London in-house IT team.

The Solution

360ict were contracted to provide a printer support agreement in 2010 for all of the organisation’s HP Laserjet Printers.

Client Result !

A successful relationship which has continued to provide the necessary printer uptime and required levels of support over the years and to date.

Client Testimonial

“360ict have been a great support; the service is efficient and the engineers are all knowledgeable and always happy to go the extra mile”

Client Name Land Data

Client Location Holborn, London

360ict Service Cloud and Data Centre Services

Author B. Wattingham

Client Challenge

Client was coming to end of lease on premises so needed to relocate entire business to new premises.

The Solution

As well as completely managing the relocation of the business, this juncture provided the opportunity to review the whole IT infrastructure and strategy, as the business had evolved since such decisions were last taken.

It was agreed that premised email was no longer the best option, and that 360ict’s Hosted Email and Email Filtering Service would work better.

It was also identified that business continuity was now a priority and that contingency for this was fully explored with one of our consultant support specialists and an off-site data storage solution was implemented.

Land Data moved to a Managed Email Hosting and Filtering solution and off-site encrypted data backup was implemented which provided compliance with governing body requirements with vast cost savings.

Client Result !

All systems were migrated to our data centre in time for the relocation, eliminating the need for spatial and equipment room build considerations at the new premises.

This brought the required cost savings as well as compliance as required.

Client Testimonial

“We have been able to rely on 360ict to provide us with the right advice and solutions for our business challenges. They not only provide IT support but real business support.”

Client Name Saud and Co

Location Marylebone to Euston to Bexleyheath, Kent

Service Relocations

Author B. Wattingham

Client Challenge

Saud and Co are a small insolvency practice initially with offices in Marylebone High St. Over the past 25 years they have not only set up satellite office but also have relocated some 3 occasions.

Internal resource has been at full utilisation with regulatory compliance placing ever increasing workload on staff, therefore no spare capacity for the project management and execution of these major projects.

The Solution

360ict being the Company providing the telco and data support to Saud and Co for the whole of this period, we extended cover to include these relocation projects including spacial design, fit out, build and physical relocation and refresh of the systems.

Client Result !

Swift execution of these relocation projects ensured business continuity throughout and best value of all services, M & E and otherwise , leaving the team at Saud and Co to continue "Business as Usual".

Client Testimonial

"We have been with 360ict for 25 years now and happily depend upon their friendly services"

Client Name HDA

Client Location Vauxhall, Trafalgar Square and Christchurch

360ict Service Relocations

Author B. Wattingham

Client Challenge

HDA is an outsource HR company specialising in staff reorganisation and resettlements. The business was initially based in Vauxhall, then relocated to Trafalgar Sq, finally landing in Bournemouth where the founding shareholder was based. The in house IT team was at full capacity developing and supporting the HR application PAM, therefore the FD required additional resources and expertese to plan and manage the moves.

The Solution

With the detailed knowledge capital 360ict had built up over the years, of the Clients priorities and infrastructure it was a natural extension of our remit to provide design and support services for these major relocations including the design and build of the equipment room ( s ).

Client Result !

The reputation of HDA for being always available to Clients at very stressful times in their careers, and to access Client records was maintained fully throughout these relocations.

Client Testimonial

"We have had a very strong return on our investment with 360ict, not only during these relocations but also on our Sharepoint project and of course on going support."

Client Name Rifsons

Client Location St Johns Wood, London

360ict Service Financial Systems

Author B. Wattingham

Client Challenge

Rifsons is a successful accountancy practice in St Johns Wood, London with the business spanning the world from London to LaHore. The practice needed to link both offices so that Client data could be securely shared and accessed with full version control.

The Solution

360ict implemented a complete accounts production system for the production of full iXBRL compliant statutory accounts sharing a single data source across different jobs. This included on-line bookkeeping and secure document exchange as well as time and fees at a glance.

Client Result !

New Client acquisition and retention increased by 32% and 20% respectively with overall overhead savings against the increase in turnover.

Client Testimonial

"360ict provide a complete service, including remote support in LaHore, using local agencies for any hands on work or procurement.

A one stop shop for both computing and telephony."

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