Client Name Laird Group

Client Location Pall Mall, SW1

360ict Service Managed Services

Author B. Wattingham.

Client Challenge

Our Client is the London Headquarters of a Multi National electronics manufacturing Company with strict deadlines to be met in terms of financial reporting and retention and security of data.

The Board of the Company are based at the HQ and if support is needed, it must be instant, and delivered in a very diplomatic and pragmatic way to ensure a speedy resolution.

Our Solution

A full audit of the infrastructure and deployment of monitoring software to provide a full 24/7 service offering.

A primary and secondary engineer were assigned to fully integrate with the staff and their needs to ensure that there was an in-house and fully available feel to the IT support offered. Extended hours coverage was also provided within the scope at financial year end.

Support was widened to include the on-site Avaya telephony.

Client Result !

A fully supported upper management team with all systems fully functional as needed to support a transient and demanding user group.

Client Testimonial

“We are a complex business with highly demanding users some of whom fly in for meetings at short notice and require IT and conferencing facilities to always be available. 360ict have delivered”

Client Name The Air League

Client Location Westminster

360ict Service Pay Per Desk

Author B. Wattingham

Client Challenge

The Air League is a Charity whose core purpose is to be “an influential champion for aviation and aerospace in challenging times, with a small team which has much expertise, but not in IT systems and support.

They needed to outsource this function to a Company that would value their business and keep to a strict budget.

The Solution

360ict’s Pay Per Desk all inclusive service, directly managed all workstations ensuring that issues were resolved, before they became critical.

A modular service offering has meant that even small charities can access solid business systems and support. Furthermore, 360ict’s Managed Hosted Email has meant that new email addresses can be temporarily added for specific campaigns without incurring high overheads or long contract terms.

Client Result !

Our involvement ensured that fund raising could continue unhindered by IT issues with minimum downtime.

The environment now secure in respect of data back up and protection.

Client Testimonial

“360ict were brilliant at communicating with us and training us so we are all confident and happy with the new systems and processes. They’re engineers are always patient and helpful and take time to explain things in non technical jargon”

Client Name Bristol Myers Squibb Pharmaceuticals

Client Location Hounslow, Middlesex

360ict Service Managed Service

Author B. Wattingham

Client Challenge

Bristol Myers Squibb are a global biopharmaceuticals company which develops and produces medicines. Their main UK offices in Hounslow had an internal IT support team but required some assistance in guaranteeing support of the sales force.

The large field based sales force had laptops upon which they were reliant and needed in order to achieve their targets. These were often going faulty due to heavy usage and accidents.

The Solution

A support contract was drawn up with an inventory of all systems including all desktops and printers. 360ict provided an on-site engineer alongside stock of parts held on site particularly for the Printers and the Laptops. The 360ict engineer ensured that current images of builds were maintained and quick repair or setup of replacement laptops could be achieved for the field sales team.

The additional engineer ensured the parts stock was constantly replenished so that repairs could be completed at once, meaning that field service staff in particular were never left unable to perform

Client Result !

Our service ensured 100% deployment of the team, higher levels of staff motivation and increased sales.

Client Testimonial

“Seeing sales personnel unmotivated and failing to perform and staff hanging around sharing devices at times was unacceptable and needed a new approach than just the reactive approach of our IT team. Just employing further members of the team was not going to solve the problem but with the 360ict Managed Service, the support of the organisation and parts inventory we were able to support the sales and office staff much more effectively and efficiently”

Client Name Portland Hospital

Client Location Central London

360ict Service Pay As You Go

Author B. Wattingham

Client Challenge

The Portland Hospital is the only private hospital in the UK dedicated to the healthcare of women and children.

They have an experienced team of almost 600 consultants and nursing staff all with outstanding facilities providing high quality healthcare in comfortable surroundings.

One of their consultants systems failed, ironically due to a virus and required on site attention as the system would not boot up.

This needed to be completed speedily, also with a Company that would not risk the loss of any personal data.

The Solution

360ict with its high level of data integrity was well placed to ensure the data was not compromised. Prior to work commencing, the system was physically disconnected from the network whilst the virus was located and eradicated and the system made safe.

The system was then handed back to the user to check that data files were intact out of sight of our technician.

Client Result !

Patient bookings and record access resumed after a speedy process of virus elimination and a free Anti Virus protection installed onto the system to protect going forward and ensure the system remained operational.

Client Testimonial

"Having found 360ict on Google, we were pleased with the ease that the transaction and service was progressed. Especially having not been an existing Client"

Client Name AKA Marylebone

Client Location London, W1

360ict Service Pay As You Go

Author B. Wattingham

Client Challenge

AKA provide furnished residences and apartments for executive short term stays. Predominantly in the US with residences in Los Angeles, New York, Philadelphia and Washington they have a prestigious 1920 building offering luxury accommodation situated between Regents Park and Hyde Park.

The client based in New York, needed a local company to oversee the CCTV, Broadband and Wi-fi facilities.

The Solution

360ict’s Pay As You Go Service allows AKA tenants access to fully trained technical staff with the backup of a Client Services Team without the need for long term contracts.

360ict Result

The residents have fully functioning Internet and Security systems with help only one phone call away. This enhanced the added value service from AKA.

Client Testimonial

“To be able to have access to a professional team as and when required has been great. The staff at the residences do not have any technical skillset but need to provide a discreet and proficient service so we needed a support partner to assist with the Broadband and CCTV. I have found 360ict to be able to provide this and have been very happy with them and reports back from staff in London have been good.”

Client Name London First

Client Location London

360ict Service Telephony Support

Author B. Wattingham

Client Challenge

LF is a premium business membership and lobby group based in Central London.

LF required a one stop shop for its voice and data service provision and wished for the company to provide an on site engineer 2 days per week with the technician to have the ability to resolve both telco and data issues.

The Solution

360ict with its voice and data services was able to cost a pro - active service with a data engineer attending twice weekly or on demand. The engineer was also able to fix first line telco issues and would seamlessly escalate telco switch issues back to base for senior remote resolution.

Client Result !

All teams at LF were provided with a premium technical support service, in order to be able to deliver a premium service to its members.

Client Testimonial

"We are delighted with the service we receive from 360ict on our computing and telephony, and would not hesitate to recommend their services."

Client Name Landau Zeffertt Weir LLP

Client Location London Bridge

360ict Service Building and Relocation Services

Author Bob Wattingham

Client Challenge

Landau Zeffertt & Weir (LZW) were merging with another law firm, and required a seamless as possible transition from their own premises into the premises of the acquiring company with complete business continuity.

The Solution

As the IT and Telecoms Support Partner of LZW for the previous 7 years 360ict were contracted to oversee the entire relocation of the infrastructure into those of the acquiring organisation.

A Senior Project Manager was assigned to attend initial meetings, plan time scales, carry out risk analysis and draw up plans. Working with the Senior Management Team at both LZW and Anthony Gold to ensure full understanding of all the project challenges and build a deliverable project plan.

360ict Result

The 360ict Project Relocation Team successfully delivered the relocation plan and worked alongside Anthony Gold’s support team to merge and migrate all their systems, data and communications into the new infrastructure. 360ict engineers were further contracted to Anthony Gold to provide on-going consultancy and advice for their own systems post sale and relocation.

Client Testimonial

“The Project Management Team and the technical team provided by 360ict were instrumental in what turned out to be a very smooth transition. It was clear from the outset that the staff at LZW had complete faith and support in 360ict and their knowledge of the business so we were able to work closely with them to successfully incorporate and integrate the two businesses."

Client Name Warner Chappell Music

Client Location Kensington, London

360ict Service Printer Fleet Services

Author B. Wattingham

Client Challenge

Warner Chappell, the Global Music Publishing Company required expert support for its HP Printers for both of its offices in Kensington and Hammersmith.

The Solution

360ict successfully won the contract to support the Company’s Printers in 2001 and are continuing to provide year on year support with guaranteed responses and fixed fee’s.

Client Result !

Warner Chappell depends on their regular print runs for its revenue, and a very high service level has been maintained by 360ict for the past 16 years.

Client Testimonial

“Since bringing 360ict in to support our printers we really have not felt the need to look elsewhere as the service is everything that it should be alongside real customer care offering carefully considered advice and recommendations.”

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