Against the Clock....
05 March 2010
Many companies would pay a small fortune for that level of response and fix, especially as the system had sufferred a major failure which had to be rebuilt, our new client was up and running within 8 hours outside of any contract or service level agr
They say the proof is in the pudding. Well at about 3pm yesterday afternoon, we received a mobile phone call from a new prospect client asking for help in resolving their "dead" telephone system. They wholesale to the chemist shop retail sector, and their business had stopped. After initial diagnosis and research, we determined that a site visit was the best way forward to be certain of a quick return to operational status. One of our Panasonic KXT TDA specialists were on-site at start of business the next day, and the phones back on for noon.
Many companies would pay a small fortune for that level of response and fix, especially as the system had sufferred a major failure which had to be rebuilt, our new client was up and running within 8 hours outside of any contract or service level agreement arrangement.
So well done to all concerned.
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SODOF, not BOGOF..
26 February 2010
Forget "BOGOF", try "Service One, Do One Free"
As marketing slogans go, I guess "Buy One Get One For Free = BOG OFF" is one of the more memorable, being used by all and sundry to promote product sales. However, here at 360ict, we are mainly providers of technical services and hence the "buy one get one free" is not always possible. But as our glass is always half full, as opposed to half empty we have an alternative offer, which we think is just as generous.
It is SODOF, or "Service One, Do One Free". For all pre booked printer preventative maintenance calls in March, we will include another printer completely free of charge.
Just make contact by phone or the contact us forms and we will book both in.
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£500,000 fine, or not so fine...
24 February 2010
Data breaches to incur up to £500,000 penalty. New powers, designed to deter personal data security breaches, are expected to come into force on 6 April 2010. The Information Commissioner’s Office (ICO) will be able to order organisations to pay up t
Data breaches to incur up to £500,000 penalty
New powers, designed to deter personal data security breaches, are expected to come into force on 6 April 2010. The Information Commissioner’s Office (ICO) will be able to order organisations to pay up to £500,000 as a penalty for serious breaches of the Data Protection Act.
The ICO has produced statutory guidance about how it proposes to use this new power, which has been approved by the Secretary of State for Justice, and has been laid before Parliament . When serving monetary penalties, the Information Commissioner will carefully consider the circumstances, including the seriousness of the data breach; the likelihood of substantial damage and distress to individuals; whether the breach was deliberate or negligent and what reasonable steps the organisation has taken to prevent breaches.
Information Commissioner, Christopher Graham, said: "Getting data protection right has never been more important than it is today. As citizens, we are increasingly asked to complete transactions online, with the state, banks and other organisations using huge databases to store our personal details. When things go wrong, a security breach can cause real harm and great distress to thousands of people. These penalties are designed to act as a deterrent and to promote compliance with the Data Protection Act. I remain committed to working with voluntary, public and private bodies to help them stick to the rules and comply with the Act. But I will not hesitate to use these tough new sanctions for the most serious cases where organisations disregard the law."
Get in touch with us now to find out how we can help you secure your data.
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Food for Thought this Valentines Weekend !
12 February 2010
Having just booked on another "Meet the Buyers" conference, what do you think is the main reason buyers STOP buying from a regular supplier ? Well 1% die, 8% move away, 9% get a better deal, 14% due to service disatisfaction and a thumping great 68%
Having just booked on another "Meet the Buyers" conference, what do you think is the main reason buyers STOP buying from a regular supplier ? Well 1% die, 8% move away, 9% get a better deal, 14% due to service disatisfaction and a thumping great 68% due to an attitude of indifference by ONE or MORE Persons representing the supplier.
Such a shame considering all of the marketing, prospecting and courting effort made to get `em on board in the first place. And then to just take the client for granted like a complacent partner in a long term marriage. Well come on board with us, and we will do our best to make it Valentines Day every day !
Seriously, we wont be all over you, but will be in constant contact to make sure you are getting the best from us and your technology, at a best value cost.
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Classic !
11 February 2010
Here is a classic quote from one of our Helpdesk clients.
Here is a classic quote from one of our Helpdesk clients. "You asked me to "right click", and I have written "click"".
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Processes and Procedures !
05 February 2010
I have spent a busy morning preparing the documentation for a new installation and migration from Windows 2000 to SBS 2008, and was reflecting on how far our own internal procedures have come. Boring....
I have spent a busy morning preparing the documentation for a new installation and migration from Windows 2000 to SBS 2008, and was reflecting on how far our own internal procedures have come. Boring they may be, nothing like the buzz of a sale or the satisfaction of a job well done, but are they neccessary ? - YES. Our Installation Procedure is now an initial checklist of 30 points - very straightforward. This in turn produces some 20 or so documents including site plans and configuration charts, all with the aim of ensuring all comes together smoothly for your project. The same "Roadmap" is used for new installations, upgrades and relocations ensuring familiarity here, and that the whole procedure develops for new situations and when things didn`t go as planned.
We use a web based Project Management tool to ensure all involved have access, and can receive updates at the push of a mouse.
So, if you want a job well planned and executed, give us a call. Get a Ball Park Costing, via our Project Centre on the top menu of the Home page.
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Happy New Web Site !
01 February 2010
Well here we are...Xmas Pud and New Years Day blues an distant memory, the 2010 snow storms only just thawed and out of the blue here is our new web site. We hope you like it and find it easy to use.
Well here we are...Xmas Pud and New Years Day blues an distant memory, the 2010 snow storms only just thawed and out of the blue here is our new web site. We hope you like it and find it easy to use. Our focus has been to make the various sections as attractive and obvious as possible.
There is a Top Tips section now which will list the latest advice snippets, and disaster avoidance plans as well as some cost effective ways to make the best of your IT.
We now also offer a "Ball Park Costing" service for those ideas or projects in the wings which need an approximate estimate of budget required.
Plus all the usual trimmings - 360ict Project Manager, Log a problem on-line and of course get a feel for all our services.
Anyway enough for now - love to have your thoughts and feedback.
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Are your System Settings Backed Up ?
23 November 2009
As well as ensuring your data is backed up, it is imperative to any DR situation that a back up of your actual "system settings" are available electronically.
As well as ensuring your data is backed up, it is imperative to any DR situation that a back up of your actual "system settings" are available electronically.
The easiest way to ensure this is for your ICT Support Company to take a USB snapshot of these settings. These are not generally included in standard tape and on-line back ups, but are imperative to a speedy restore of your networks operational capability.
The alternative would be that although your data would be safe, without these settings also available for download, a new technology install would have to take place before the network was again fully operational.
This service is now available for a one off investment of £350 plus VAT to include all labour and materials.
Call Roy now on
0845 4590 360, or complete our quick contact form.
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Login to Eat-In...
13 October 2009
I recently counted up how many logins I had to support my online social networking and purchasing world. It came to 62 and my being security conscious means they all have different passwords, none of which I can remember.
I recently counted up how many logins I had to support my online social networking and purchasing world. It came to 62 and my being security conscious means they all have different passwords, none of which I can remember.
This ranged from Amazon ( I have about 3 accounts there as I never seem to be able to convince them that I am me ) to Woolworths ( Yes still online - not sure if it is actually Woolies though ), Twitter through Facebook. I think there is a You Tube in there along with a myspace. I have a log in to my own web sites, five in all and many others including my bankers, the AA, Hotmail, Google ( mail, APPS and Check out ) Paypal, an e-shot service and a few music sites which I log into to download backing tracks.
Plus a few dozen others that I have joined purely to read the remainder of an article or to buy a one off, most recently a model Dinosaur King "Ankylosaurus" for my son.
Café Rouge for one have recognised that needing a log in to participate is a damn good reason for not taking part. It is a restaurant for God`s sake, and therefore hopefully miles away from the range of my wireless mouse, but I was refreshed to read that they have dropped the need to log in to an on-line community to find out details of special offers, competitions, desktop downloads ( inedible ) and their Christmas Plans.
Here is the note from their web site. Enjoy !
"We`ve changed things around here a bit recently to make your browsing experience as pleasant as possible. With this in mind we`ve done away with our previously password protected member area, as we know you`ve got enough to remember. This means you can now access everything much more easily."
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Selling To Win
13 October 2009
We all need new business not only so we can grow, but for stronger cashflow, better security and indeed survival. You may be surprised that there are many FREE, or low subscription software tools available to help you grow and indeed reduce your exis
We all need new business not only so we can grow, but for stronger cashflow, better security and indeed survival. You may be surprised that there are many FREE, or low subscription software tools available to help you grow and indeed reduce your existing technology costs.
We believe in "PULL" strategies to increase inward interest momentum in your organisations services and products. Yes, you can continue to "push" out mailshots, telecanvass calls, door to door leafleting but there has to be method to attract prospects to you, and build on that. Surely it makes more sense for interested parties to know where you are, rather than you individually finding those interested parties ?
Sometimes all that is needed is a little kick start to get the ball rolling and gain some inbound sales momentum. It often doesn`t always require more staff, or huge investment. There are some grants available, and ways you can "box" clever to get on the radar of new business prospects.
It needs a positive mental attitude, some NEW TRICKS, measurement of WISE ACTIVITIES and a few COST SAVINGS along the way.
Call Roy Charles now on 0777 557 1007 to discuss further, or use our quick contact form.
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IT People Happier Than Ever!
15 September 2009
Despite pay freezes and companies cutting costs Execunet have polled 306 IT executives - there is an 11% increase in those who are happier with their jobs.
Despite pay freezes and companies cutting costs Execunet have polled 306 IT executives - there is an 11% increase in those who are happier with their jobs.
"People become happier with their jobs when the grass on the other side of the fence looks more like a mud flat."
http://blog.topitconsultant.com/
A smaller survey of the team here at 360ict revealed that happiness at work was a way of life !
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Bit of fun...
03 September 2009
A new book detailing the contents of Agatha Christie`s private notebooks is published this week. The 73 volumes, discovered in 2004, reveal the working titles for many of the author`s most famous books.
A new book detailing the contents of Agatha Christie`s private notebooks is published this week. The 73 volumes, discovered in 2004, reveal the working titles for many of the author`s most famous books.
Test yourself on the working titles of other works.
http://news.bbc.co.uk/1/hi/magazine/8233896.stm
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Average of 56 minutes per person, per day spent on social networks
21 July 2009
Social Network sites can support collaboration and networking, and indeed 360ict are in the process of creating a business page on Facebook.
Social Network sites can support collaboration and networking, and indeed 360ict are in the process of creating a business page on Facebook.
However some say that the only difference between networking and not working is one vowel, and with 35% of interviewed IT Managers saying that their email servers were under increased pressure from incoming emails from social network sites, it may be that access will be further restricted; in fact 77% plan to monitor or limit staff access !
We would suggest considering "reasonable use policies" in order to work with and make the best of these new technologies.
http://www.computerweekly.com/Articles/2007/12/04/228394/bosses-clamp-down-on-social-networking.htm
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Wimax Services
03 June 2009
WiMAX is the next generation of wireless networks. Described by some as "WiFi on steroids" it gives wider coverage than WiFi and faster speeds than 3G.
WiMAX is the next generation of wireless networks. Described by some as "WiFi on steroids" it gives wider coverage than WiFi and faster speeds than 3G.
WiMAX is a wireless digital communications system, also known as IEEE 802.16, that is intended for wireless "metropolitan area networks". There are two variants of the standard - 802.16d (also know as Fixed WiMAX) and 802.16e (also know as Mobile WiMAX). WiMAX can provide broadband wireless access (BWA) up to 30 miles (50 km) for fixed stations, and 3 - 10 miles (5 - 15 km) for mobile stations. In contrast, the WiFi/802.11 wireless local area network standard is limited to a range of about 300 to 500 feet. Although Mobile WiMAX is currenlty being trialed in the UK, it is not expected to be generally available until early 2009. Therefore, the services that we currently offer are Fixed WiMAX services, which operate on a point-to-point basis.
WiMAX is broadcast from base stations, similiar to mobile phone masts, and is broadcast on a radio frequency to a specified coverge area. You do not have to be in line of sight to receive WiMAX as the signal is able to partially penetrate into buildings and in urban environmens, the signal also bounces off walls of buildings, so most users in the area will be able to pick up the signal. The signal is received by internal or external devices. External receivers are fixed onto the outside of the building whereas the internal receivers are plug and play devices that can be moved anywhere in the building where a signal can be detected.
More info ?
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Microwave Services
03 June 2009
For applications where high capacity internet is needed such as metropolitan networks or links between remote buildings, we can provide microwave links in the range from 10Mbps to 200Mbps between two or more locations.
For applications where high capacity internet is needed such as metropolitan networks or links between remote buildings, we can provide microwave links in the range from 10Mbps to 200Mbps between two or more locations. A microwave link is a high speed, cost effective alternative to leased lines or fibre optic cables in that it has equivalent capacity and can be rapidly deployed without having to dig up roads, car parks or parks and can be usually installed without planning permission.
A microwave link is ideally suited for:
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inter-building LAN, voice and video connections
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broadband internet connectivity
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internet service provision
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CCTV
360ict provides a fully bespoke service for this solution, including the site surveys and project management of the installation.
Considerations for using a Microwave Link
Very high bandwidth. Flexible and very reliable, provided suitable sites are available for mounting cameras and relays. Purchase costs can be high, but avoid cable rental charges.
The range between transmitter and receiver (or a repeater) is approximately 20 km, but must be " line of sight ". The signals will be obstructed by hills or high buildings, requiring additional signal repeaters. Very occasionally weather interference may occur.
No signal encryption is generally necessary to guard against unauthorised access by third parties as the radio beam is so directional
A cheaper alternative to cabling in town centres. Used to link main schemes with isolated areas such as housing estates.
User must check that the equipment is correctly licensed.
Affordability - a 100Mbps is almost the equivalent price of a 10Mbps leased line. The prices are similar so where two office blocks need to be connected and are in line of sight, microwave is the real options
Want to Proceed ?
Contact 360ict today and we will provide an implementation plan and costings as well as Project Managing the deployment. Call 0845 4591 360 or complete our quick contact form.
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WIFI Services
03 June 2009
360ict provides a complete range of WiFi services, including design, site surveys, equipment supply, installation, deployment and testing. This includes indoor and outdoor equipment, such as WiFi Access Points and Mesh Networks.
360ict provides a complete range of WiFi services, including design, site surveys, equipment supply, installation, deployment and testing. This includes indoor and outdoor equipment, such as WiFi Access Points and Mesh Networks. In addition, we offer our own WiFi access service portal solution. This is available as a managed service and provides advanced internet access solutions for Hotspots, Campus-style locations and business premises. It can also be used for events, conferences and tourist services.
The end users can be provided with optional access methods including Pay As You Go with credit card payment systems Regular Subscription, or Guest Access services, depending on the specific requirements of each particular location. Additional subscription services for delivery across the WiFi infrastructure include VoIP and Video Conferencing.
Schedule in a free WIFI proof of concept review now !
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| Client Testimonials |
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Hampden Supply Co
Derek Hall, Partner
"“360ict came to the rescue when our Panasonic phone system failed, getting us up and running within a few hours of contacting them, even though we weren’t a registered customer!”"
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Lewisham College
Debbie Haddow, ICT Manager
"We have always felt very secure with the 360ict team for over 10 years now. They have provided on-site support, Disaster Recovery planning and operational recovery. Finally they have a very strong understanding of F.E. which we have undoubtedly benef"
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The Railway Forum
Mark James, General Manager
"Thanks to 360ict, all of our systems are running smoothly. They perform !"
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